Tracking
Here's what arrives, when, and what to do if your tracking number goes quiet for a day.
What arrives, and when
You'll get an order confirmation the moment you check out. That's the house telling you we have it. Then, once your parcel leaves us (48 to 72 hours after you order), you'll get a dispatch email carrying your tracking number.
Why the number can look quiet at first
A tracking number only goes "live" once the courier scans it for the first time, usually at their first sorting hub, not the moment it leaves our hands. Give it until the next day before you worry; if it's still showing nothing after that, write to us.
How to track
- Open the dispatch email and copy the tracking number.
- Use the link in that email, or go directly to the courier's own site (Shiprocket and Eshopbox) and enter the number there.
- Either route shows the same status. Use whichever is easier for you.
What each status means
- In transit: moving between hubs, on schedule.
- Out for delivery: on a vehicle today, arriving today.
- Delivery attempted: the courier tried and couldn't hand it over (no one home, gate locked, wrong details); they'll usually try again, so watch for a missed call or SMS from them.
- RTO / returning to origin: the parcel is heading back to us, usually after repeated failed delivery attempts. It isn't lost. It's coming home first, and we'll write to you to sort the reship.
If something's wrong
Stuck for days, marked delivered but not in your hands, or lost entirely. Write to care@monzzaro.com with your order number and what you're seeing on the tracking page. We reply within 30 hours and chase the courier from our side, not just yours.