Contact

Write to care@monzzaro.com. It is the one channel we run, so nothing gets lost between two inboxes, and it is the surest route for anything at all: an order question, a scent question, a concern.

We work Monday to Saturday, 10am to 6pm IST, and we reply within 30 hours, in the order messages arrive. We do not run a phone line or WhatsApp yet; when we do, this page will say so first.

The single most useful thing you can do is tell us enough the first time that we don't have to write back and ask.

Include:

• Your order number, if you have one.
• The perfume you're writing about, by name.
• If something arrived wrong or damaged: photographs, taken before you touch the bottle or the box.

A message with those three things gets a real answer, not a "can you send more details" reply.

No one from Maison Monzzaro will ever ask you to share card details, banking information, or an OTP to "process," "verify," or "release" an order. If you receive a message like that claiming to be us, it isn't. Please don't reply to it, and let us know so we can warn others.

Three questions usually answer themselves before you need to wait for a reply:

• Where is my order? Track Your Order shows you the live status.
• Something arrived damaged or wrong? Refund Policy walks you through it, no reply needed to get started.
• Which perfume is mine? The Scent Finder narrows it down in a minute, and the Library goes deeper on every scent in the house.

Some questions aren't really questions. They're someone deciding whether a house is worth trusting. Ask us anything. We'd rather answer honestly and lose a sale than dress something up. That's the art of being, and it applies to how we talk as much as what we make.

Monzzaro is the trading name of NobleBuild Creations LLP, registered at 12-2-416/65/1, First Floor, Ushodaya Colony, Gudimalkapur, Hyderabad 500028, Telangana, India. LLPIN: ACE-8759. GSTIN: 36AAWFN1999H1ZE.

Indian e-commerce rules require every online seller to name a Grievance Officer, for exactly this reason. Ours is Mohammed Rizwan, reachable at admin@monzzaro.com or +91 90596 16872, who acknowledges every grievance within 36 to 48 hours and resolves it within 30 days, under the Consumer Protection (E-Commerce) Rules, 2020.