Refunds

Say it straight: we take a bottle back only if it arrived damaged, leaking, or wrong. We do not take a bottle back because you changed your mind, and we do not take a bottle back once it's been opened.

That isn't fine print. A fragrance is a sealed cosmetic. Once the seal is broken, we can't verify it wasn't tampered with, and we can't resell it to anyone else. Waiving that for one honest return would just push the cost onto the next customer. So we build the honesty into the policy instead of burying it in a clause you'd never find.

We'll make it right, every time, for exactly these:

• Arrived damaged
• Arrived leaking
• Wrong perfume shipped
• Wrong size shipped
• Something missing from your order

That's the entire list. If your bottle arrived exactly as ordered and simply isn't your scent, see "The honest alternative" below.

1. Before you open the outer box, photograph it: all sides, showing any damage to the packaging itself.
2. Photograph the bottle and its seal as you find them.
3. Have your order number ready.
4. Email care@monzzaro.com with the photos and your order number, within 36 hours of delivery. After 36 hours we can no longer tell a transit fault from what happened afterwards, so a claim raised later cannot be accepted.
5. Better still, film the unboxing. A video settles a damage or wrong-item claim in one look. No back-and-forth, no "can you send another angle."

We assess what you send us: photos or video, order number, what's wrong. Once we're satisfied, we put it right with a replacement or a refund. The house makes that call, usually a replacement when the same perfume is in stock, a refund when it isn't.

Refunds go back to the original payment method, within 7 working days of approval. A cash-on-delivery order has no card to reverse, so it is refunded by bank transfer by NEFT or IMPS to a bank account you share with us.

• Changed your mind: the scent didn't suit you, a gift went wrong, you found it cheaper. This is exactly what the Discovery Set exists to prevent; see below.
• Didn't like the scent: a personal reaction, not a fault in the bottle.
• Bottle has been opened: once the seal is broken we can't verify or resell it.
• Bought anywhere but monzzaro.com: the house guarantees only what it sold you directly. See Authenticity.
• Damage after delivery: once a bottle has safely reached you, what happens to it next is outside our hands.

Most returns start with the same regret: a full 60ml bought on a guess. We built the Discovery Set for exactly that: six 5ml Epos perfumes for ₹1,949, so you can live with a scent before committing ₹3,419 or more to a full bottle you haven't worn.

It isn't an upsell. It's how we'd rather you never need this page at all.

La Collezione Epos, Act I: Dusk releases in mid-November 2026. Until then you can preorder a bottle with a deposit: ₹200 for a 60 ml bottle, ₹100 for a 20 ml bottle. The deposit is held against your bottle; it is not a separate charge.

• Refundable until dispatch. Change your mind at any time before your bottle ships, write to care@monzzaro.com, and the deposit comes back in full to the original payment method within 7 working days.
• Deducted, with 5% off. When your bottle is ready, we send you a payment link for the balance: the full price less 5%, less your deposit. Midsea Murmur 60ml, for example: ₹3,519 less 5% is ₹3,343, and less the ₹200 deposit you pay ₹3,143. Once the balance is paid, it is an order like any other.
• 14 days to complete. If the balance is not paid within 14 days of our message that your bottle is ready, the bottle goes to the next person and your deposit is refunded in full.
• If the date slips, the house writes to you first, and your deposit stays refundable.
• Limited per restock. Preorders are capped at 380 per perfume and size for each restock. When they are taken, preorders close until the next one.

Cancellations

Orders cannot be cancelled once placed. Each bottle is packed and sealed to its order as soon as it arrives with us, so there is no quiet window in which to take it back. If something about your order is wrong, write to care@monzzaro.com straight away. An address error caught early can often still be corrected.

A preorder deposit is the exception: it is refundable in full until dispatch, as set out under Preorders above.

If this doesn't resolve it

Indian e-commerce rules require every seller to name a Grievance Officer. Ours is Mohammed Rizwan, reachable at admin@monzzaro.com or +91 90596 16872. Every grievance is acknowledged within 36 to 48 hours and resolved within 30 days.